This release introduces outbound number controls, expanded voicemail management, a reshaped third-party SIP trunk setup, and improved Smart Attendant resiliency.

Improvements

Outbound Numbers

• Added an Outbound Numbers setting to control which numbers users can set as outbound on their phones. Requires G3 Phones 3.26.0, Touch 1.26.2, Touch Max 2.26.2 or newer for the None and Specific Numbers options to reflect on phones.

Voicemail

• Added global and per-user voicemail management controls.

Third-Party SIP

• Reshaped the custom SIP trunk configuration screen into a simpler form with on-demand advanced settings.
• Added a From Domain requirement when routing incoming calls by username on custom SIP trunks.
• Clarified what the Static Signaling Port setting does and limited it to third-party SIP trunks.
• Updated custom SIP trunks to use the account username as the outbound caller identity for registered lines.
• Enabled secure media negotiation for calls where SIP signaling uses TLS.
• Added the O2 Germany carrier template.

Smart Attendant

• Added validation to detect broken or missing Smart Attendant audio during restore and startup, with a one-click recovery option.
• Improved the workflow for creating "Keypress to Return" nodes.
• Improved bulk audio export with human-readable file naming and a restore-ready manifest.

Interface Designer

• Added a logo overlay option for phone wallpapers.
• Added a "Detect Time Zone Automatically" toggle so a phone's time zone can be corrected without removing it from the design.

Business Profile

• Surfaced the reason when a business profile is rejected during compliance review.
• Added a warning that an EIN is required for A2P 10DLC registration when DUNS is selected.

Quality of Life Improvements

• Updated number deletion to keep the number active until the end of the current billing period, with an option to keep it instead of canceling.
• Included Smart Attendant, Call Queue, voicemail greeting, and hold music audio in UniFi OS console backups.
• Added the ability to send SMS messages to any phone number without first adding it as a contact.
• Added a title to the Contacts List panel and hid the label on the device side panel.
• Updated the System Logs filter panel for lists of 10 or fewer items.
• Moved schedule creation from a modal to a side panel.
• Added the caller name to parked call notifications.
• Updated device update copy to include the version number and added a release notes button.
• Corrected call queue agents' device call logs to show accurate Incoming/Missed status matching the real call outcome.

Bugfixes

• Fixed the security issues mentioned in Security Advisory Bulletin 067.
• Fixed a performance issue with the Call Logs live view during periods of high call volume.
• Fixed an issue where calling could stop working after a network configuration change.
• Improved resiliency of Advanced Call Routing, preventing it from getting stuck.
• Fixed an issue where inbound calling could stop working after a temporary connection issue.
• Fixed a line break in the SMS side panel breaking message text.
• Fixed the Smart Attendant left side panel stretching beyond its intended width.
• Fixed the Smart Attendant "Return to previous menu" node not auto-generating its default audio.
• Fixed a missing validation that could leave a ring flow without a voicemail recipient.
• Fixed a broken Call Queues experience when no queues exist.
• Fixed EIN validation not running for 9-digit EINs.
• Fixed a missing device icon for the UDM Beast console.
• Fixed an issue where a person's profile photo didn't display on the Devices page for admin accounts
• Fixed an issue where incoming calls could stop working after the network's WAN IP address changed.
• Fixed an issue where editing a user on large installs could unexpectedly restart the Talk service.
• Fixed an issue where installs with canceled trials could show an error.
• Fixed an issue where custom parameters entered for a third-party SIP trunk could be unexpectedly removed.
• Fixed an issue where disabled options in the Groups people filter didn't display correctly.

UniFi Talk 5.2.5 brings SMS to hardphones, expands third-party SIP trunk support, and improves performance.

Improvements

SMS on Hardphones

SMS is now available directly on UTP hardphones.

• Added SMS send and receive support on UTP hardphones. Requires G3 Phones 3.25.3, G2 Touch 1.25.5, G2 Touch Max 2.25.5 or newer.
• Added SMS support for numbers shared across multiple users, delivering messages to every assigned member's SMS-capable devices.
• Added the ability to delete SMS conversation threads.

Third-Party SIP

• Added predefined SIP trunk templates for Giganetz, sipgate, and Sternkom (German region), and Timenet (International region).
• Added new third-party SIP settings, including separate registrations and route-by-username inbound routing.
• Revamped the third-party SIP form with clearer labels, placeholders, and tooltips.

System Log

• Refreshed the System Log with an updated, more consistent layout.
• Added System Log events for phone number plan upgrades, downgrades, and downgrade cancellations.

Quality of Life Improvements

• Added dual-orientation wallpaper cropping in the Interface Designer so wallpapers display correctly in both portrait and landscape.
• Eased restrictions when assigning or re-assigning locked phones. Requires G2 Touch 1.25.5, G2 Touch Max 2.25.5 or newer.
• Improved device communication performance for installations with a large number of phones.
• Added Privacy Policy URL and Terms and Conditions URL fields to the A2P 10DLC application form.

Bugfixes

• Fixed an issue that could cause call setup delay when calling or paging large groups.
• Fixed an issue where the Talk owner couldn't be established after a change in People data.
• Fixed an issue where call queue agents did not see the CNAM lookup value on the incoming call screen.
• Fixed an issue where the ATA Accept Queue Calls setting failed to save and reverted to unchecked.
• Fixed an issue that prevented removing a Call Queue greeting.
• Fixed an issue where long Dashboard chart tooltips wrapped incorrectly.
• Fixed an issue where the side panel did not close after submitting a Business Profile.

• Improved general stability and performance throughout Talk.
• Updated the Easybell Germany third-party SIP provider template to support alphanumeric usernames.

Bugfixes

• Fixed an issue that could cause owner-only settings to become inaccessible to the owner after upgrading.
• Fixed an issue where a phone number assigned in the People section could appear as unassigned in the Talk assignment dropdowns.
• Fixed an issue where downgrading a Pro number no longer showed the softphone unassignment warning.
• Fixed an issue that could prevent calls from being recorded correctly if they were transferred.
• Fixed the security issues mentioned in Security Advisory Bulletin 066.

This release introduces a redesigned Interface Designer with support for co-located consoles, Call Queues, call recording cloud archiving, along with call audio latency improvements.

Improvements

Interface Designer

Introducing a redesigned Interface Designer that now supports Protect and Access running on co-located consoles, such as Cloud Key or UNVR.

• Added Shortcuts support for co-located consoles. Requires UniFi OS 5.1.8, Access 4.2.16, and Protect 7.0.107.
• Added the ability to rearrange shortcuts using drag and drop.
• Added new wallpapers.

Call Queues

Added Call Queues, a new call routing option for distributing incoming calls across a team of members.                                 

• Added configurable call distribution strategies, member priorities, ring time, and wrap-up time settings.
• Added "Accept Queue Calls" toggle to user settings, allowing members to control their queue availability.
• Added Call Queue support to system logs and call logs.
• Added real-time Call Queue status reporting.

Call Recording Cloud Archiving

• Added automatic sync of call recordings and voicemails to external storage.
• Supported storage destinations include Google Drive, OneDrive, and NAS.

Quality of Life Improvements

• Added ability to assign multiple phone numbers to People. Selecting an outbound number on a phone requires G3 Phones 3.24.10, G2 Touch 1.24.6, G2 Touch Max 2.24.4
• Updated core audio components to reduce call latency.
• Added Live Bitrate widget to the Dashboard to monitor traffic in real time.
• Added ability to transfer calls as part of unanswered call handling for groups.
• Added automatic log cleanup when storage space is low.
• Implemented performance enhancements.
• Added internal calls to the Dashboard calls chart.
• Added Commercial/Residential address type field for US emergency addresses.
• Added EON Germany third-party SIP provider template.
• Updated the third-party SIP template for DirectCall.

Call Routing

• Reorganized Groups, Smart Attendant, and Call Queues under a unified Call Routing menu.

Bugfixes

• Fixed an issue that could prevent pagination from working correctly on various pages.
• Fixed an issue that could prevent the Dashboard page from functioning correctly.
• Fixed an issue that could prevent Ring Flows from being created.
• Fixed an issue that could prevent filters from working correctly on the AI Transcriptions page.
• Fixed an issue that could prevent Teleport invites from being issued.
• Fixed an issue that could prevent A2P 10DLC campaign submission due to a character limit.
• Fixed an issue that could prevent filters from being applied after deleting a record within the Insights section.
• Fixed an issue that could cause validation errors when adding a new schedule in the Smart Attendant.
• Fixed an issue that could prevent 3rd-party SIP provider IP address ranges from visibly updating.

• Added ability to assign numbers to phones after 1-click adoption. Note: User assignment is still required to select these phones as call routing endpoints (Smart Attendant, Ring Flow, etc.).
• Updated device property panel structure to include three tabs: Overview, Assignment, and Settings.
• Added ability to purchase plans directly from the Phones page.
• Added third-party SIP provider templates for Vodafone and 1und1 in Germany.
• Added a promotional video background to the initial creation screen for a Smart Attendant.
• Added additional validation for service addresses.
• Removed Telephony debug logging.
• Updated Talk reset screen.
• Updated terminology for clarity and consistency - Users are now People.
• Updated EasyBell Germany third-party SIP provider template.

Bugfixes

• Fixed an issue that could prevent ported numbers from being available for activation.
• Fixed an issue that could prevent business profile submissions.
• Fixed an issue that could prevent plans from being selectable.
• Fixed an issue that could cause third-party SIP numbers to be counted toward free trial limits.
• Fixed an issue that could cause instructions for number porting from Twilio to not be displayed.
• Fixed an issue that could prevent Paging Shortcuts from functioning correctly after being configured in the Interface Designer.
• Fixed an issue that could cause audio delays on calls while call recording was enabled.
• Fixed an issue that could prevent calls from being routed correctly when dialing numbers that partially match an owned number.

• Updated the UX of the Dashboard and System Log pages.
• Updated the Smart Attendant:
• Replaced the setup process with real-time editing.
• Added a left side panel to configure general settings for the Smart Attendant.
• Added an improved call quality calculation mechanism.
• Updated core components.
• Added prioritization of EIN over DUNS in the business profile validation process.
• Migrated modals to dialogs or side panels across the application.
• Improved phone number validation for Italian numbers.
• Updated the position of the instant feedback component in Settings.
• Implemented UI/UX improvements across the application.

Bugfixes

• Fixed an issue that could prevent phones from updating from the Early Access release channel.
• Fixed an issue that could prevent all UniFi Talk logs from being included in the support file.
• Fixed an issue that could prevent softphones from reconnecting correctly.

• Smart Attendant holiday schedules
• Added support for holiday schedules in the Smart Attendant.
• During holidays, the non-business hours schedule is applied automatically.
• 1-click phone adoption
• Phones can now be adopted with a single click.
• An extension is assigned automatically, making the phone ready for internal calls right away.
• User assignment is now optional and can be completed later.
• Introduced an updated Settings section, featuring an improved voicemail configuration and a streamlined subscription purchase flow.
• Interface Designer
• Improved the real-time preview experience and overall responsiveness.
• The Interface Designer is now accessible directly from the main navigation.
• Improved filtering logic and responsiveness throughout the application.
• Added the ability to block inbound Anonymous calls.
• Added localization country setting for the International region, allowing selection of the default country for number formatting.
• Increased audio volume for newly generated greetings and Smart Attendant messages.
• Expanded call recording for internal calls to include intercom and paging.
• Updated the voicemail deletion process - messages deleted on phones now remain available in Talk.
• Added an Unassign button under the User Assignment tab.
• Introduced minor improvements for third-party SIP management.
• Implemented UI/UX improvements across the application.

Bugfixes

• Fixed an issue that could cause calls to end prematurely while Advanced Call Routing is enabled.
• Fixed an issue that could prevent Smart Attendant pages from working correctly for a small subset of users.
• Fixed an issue where the default ringback tone was not applied correctly outside the US.
• Fixed an issue that could prevent Talk from starting after an update.
• Fixed an issue that could cause duplicate contacts to appear when integrated with Identity Enterprise.

• Fixed issue that could prevent the SMS page from working correctly.
• Fixed issue that could prevent the emergency address update process from working correctly for installs in the UK region.
• Fixed a minor visual issue on the Call Log page.

• Implemented Phones page.
• Implemented Insights page.
• Implemented updated Settings section.
• Implemented device update progress bar (requires G3 Phones 3.20.22, Touch Max 2.20.11, Touch 1.20.5 or later).
• Implemented optimizations to the Advanced Call Routing reconnection mechanism.
• Added ability to filter call logs by users.
• Adjusted the list of emergency numbers in the International region.
• Implemented UI/UX improvements across the application.
• Added debug level setting for Advanced Call Routing.

Bugfixes

• Fixed issue that could prevent call blocking rules from being applied to incoming calls.
• Fixed issue that could prevent groups from being created correctly.
• Fixed issue that could prevent default area codes from being entered on installs in Germany.
• Fixed issue that could prevent Smart Attendant pages from working correctly for a subset of users.
• Fixed issue that could prevent the Notifications page from working correctly.
• Fixed issue that could prevent the default hold music from playing correctly after setting up Talk.
• Fixed issue that could prevent missed calls from being reported correctly.
• Fixed issue that could prevent the user's status selector from working correctly for a subset of users.

• Fixed issue that could prevent A2P 10DLC submission from working correctly.
• Fixed issue that could prevent number porting requests from being submitted correctly.

• Implemented revamped Dashboard.
• Implemented revamped setup process.
• Implemented revamped Phone Designer with Shortcuts, supporting paging as well as Protect and Access running on the same console (requires Protect 6.0.47, Access 3.3.21, G3 Phones 3.20.3, Touch 1.20.1, Touch Max 2.20.2 or newer).
• Implemented revamped payment method management.
• Added ability to select a phone number for a contact with multiple numbers in Smart Attendant, Groups, Ring Flow, and SMS.
• Added ability to configure call routing for no caller response in Smart Attendant.
• Added ability to perform packet captures in Settings.
• Updated Account Verification copy for installs in the United Kingdom.
• Implemented UI/UX improvements across the application.

Bugfixes

• Fixed issue that could prevent Advanced Call Routing from reconnecting.
• Fixed issue that could prevent backup restore from working correctly.
• Fixed issue that could prevent the call recording settings section from working correctly.
• Fixed issue that could prevent Talk from starting correctly after an update.
• Fixed issue that could cause delayed reconnection of softphones.
• Fixed various minor issues.

• Implemented revamped contact management with additional fields and contact lists (requires Touch Max 2.19.2 or Touch 1.19.1).
• Added notifications for missed calls and calls to emergency services.
• Implemented performance improvements for global contact handling on larger deployments.
• Implemented resiliency improvements in voicemail storage.
• Updated core components.
• Implemented an updated process for optimizing profile images.
• Updated the list of non-emergency numbers in the UK.
• Implemented UI/UX responsiveness across the Talk application.
• Implemented UI/UX enhancements across the Talk application.

Bugfixes

• Fixed issue that could cause general audio delays.
• Fixed issue that could set incorrect status for calls ended while being parked.
• Fixed issue that could cause emergency call notification emails to be sent incorrectly.
• Fixed issue that could prevent Redirect status from working correctly for calls routed via Smart Attendant.

• Added ability to page groups (requires G3 Phone 3.17.17, Touch 1.17.2, TouchMax 2.17.1). Users must have the Outbound Paging setting enabled to initiate paging.
• Added ability to customize extension length.
• Implemented performance optimizations for user permissions validation.
• Implemented performance optimizations for voicemail notifications.
• Implemented improved communication with UniFi Talk services.
• Added the Call Log page into the main navigation.
• Added support for multiple numbers in the Easybell Germany third-party SIP template.
• Adjusted the list of emergency numbers in the International region.
• Implemented UI/UX responsiveness across the Talk application.
• Implemented UI/UX enhancements across the Talk application.

Bugfixes

• Fixed an issue that could cause incorrect behavior of the Recent screen of softphones.
• Fixed an issue that could cause the incorrect time zone to be used in voicemail notifications.
• Fixed an issue that could cause redirected calls to be routed to voicemail.
• Fixed visual issues in the footer of pages within the Settings section.
• Fixed an issue that could prevent the ownership transfer page from working correctly.
• Fixed issue that could prevent Smart Attendant from routing calls correctly to users in Redirect status.
• Fixed issue that could prevent the redirect number/extension from appearing on phones or in the user’s property panel.

• Implemented additional audio message type for the keypress prompt menu in the Smart Attendant.
• Implemented a revamped backup process.
• Implemented performance optimizations for the CNAM lookup process.
• Implemented performance optimizations for systems with a large number of users.
• Added ability to add notes to call blocking rules.
• Updated account verification requirements for UK installations.
• Implemented minor UX improvements for subscription-locked phones.
• Implemented UI/UX enhancements across the Talk application.

Bugfixes

• Fixed an issue that could prevent search results from displaying records with CNAM in the Call Log.
• Fixed issue that could prevent parked calls from being transferred to groups on timeout.
• Fixed visual issue that prevented custom voicemail greeting text from appearing on edit.
• Fixed issue that could prevent avatars for displaying after an update.

UniFi Talk Application update to version 3.4.7 is available.

Improvements

• Added support for Brazil with preconfigured settings for DirectCall SIP provider.
• Added ability to transfer parked calls after timeout.
• Added inbound number formatting setting for ATA.
• Added timeout setting for simultaneous ring groups.
• Added resiliency improvements in the startup process.
• Implemented UI/UX responsiveness improvements in the Settings section.
• Added None option for the Audio Message setting of Keypress Prompt menu in Smart Attendant.
• Updated preconfigured templates for easybell.
• Implemented UI/UX improvements across the Talk application.

Bugfixes

• Fixed issue that could prevent calls to Smart Attendants from being recorded.
• Fixed issue that could prevent the area code list from displaying correctly for installations in Canada.
• Fixed issue that could prevent deleted voicemail messages from disappearing.
• Fixed issue that could cause incorrect behavior in call recording rules after deleting a number.
• Fixed issue that could prevent Advanced Call Routing from reconnecting correctly.
• Fixed issue that could cause incorrect behavior of Advanced Call Routing when used together with Shadow Mode.
• Fixed issue that could prevent the backup restore process from working correctly for a small subset of users.

UniFi Talk Application update to version 3.3.4 is available.

Improvements

• Added performance optimizations.
• Updated Easybell Austria third-party SIP provider template.

Bugfixes

• Fixed an issue that could prevent the Redirect status from working correctly.
• Fixed issues that could cause incorrect behavior during user creation and updates.
• Fixed an issue that could prevent the Call Waiting setting from working correctly.
• Fixed an issue that could cause the incorrect wallpaper setting to be applied after deleting the currently selected wallpaper.
• Fixed an issue that could prevent updating the phone number assigned to a Smart Attendant.
• Fixed an issue that could prevent outbound calls from being made to certain numbers in Australia when the default area code setting is enabled.
• Fixed an issue that could prevent calls from being routed correctly for a small subset of users.
• Fixed an issue that could prevent the default area code setting from working correctly for entries with a trunk prefix.
• Fixed an issue that could prevent the automatic selection of the PCMA codec from functioning correctly.
• Fixed an issue that could cause incorrect navigation layout for a small subset of users with InnerSpace enabled.

UniFi Talk Application update to version 3.3.2 is available.

Improvements

• Added AI call transcriptions for English call recordings in the US, Canada, and the UK.
• Added ability to send notifications for AI call transcriptions to Slack and Microsoft Teams.
• Added support for the Pro plan in Canada.
• Added more granular settings for call recording.
• Added the ability to add and customize call recording announcement.
• Added support for call recording on consoles that only have built-in SSD storage.
• Implemented performance improvements for setups with multiple devices and high call volumes.
• Implemented performance optimizations for voicemail data communication to phones.
• Implemented UI/UX responsiveness improvements across the Talk application.
• Added ability to select codecs for setups in the UK, Australia, and International regions.
• Added a preconfigured template for easybell Austria and updated the template for easybell setups in Germany.
• Implemented improved support for admins with a View Only role.
• Implemented updated default area validation rules for setups in Germany, Australia, and International regions.
• Implemented minor UI/UX improvements across the Talk application.

Bugfixes

• Fixed an issue that could prevent telephony from working correctly due to incorrectly detected IP or port.
• Fixed an issue that could prevent the setup process from working correctly after a reset for a subset of users.
• Fixed an issue that could cause unstable behavior after attempting to play call recordings.
• Fixed an issue that could prevent all members of a group from receiving voicemail.
• Fixed an issue that could prevent the System Log page from loading correctly when navigating from other console applications.
• Fixed an issue that could prevent calls from being routed correctly for a small subset of users.

UniFi Talk Application update to version 3.2.3 is available.

Improvements

• Added support for Australia with preconfigured settings for a third-party SIP provider.
• Added automatic CNAM lookup activation following Pro plan purchase or upgrade.
• Implemented UI/UX improvements across the Talk application.

Bugfixes

• Fixed issue that could prevent pages from loading correctly for customers in the International region.
• Fixed issue that could prevent making outbound calls in local format for a subset of customers using third-party SIP providers.
• Fixed issue that could cause incorrect transaction totals to be displayed after deselecting numbers before purchase.

We're thrilled to announce the addition of the UniFi Talk Pro plan in the USA. Priced at $24.99/mo per number, it features:

• Unlimited calling in the US, Canada, and Mexico*
• Unlimited SMS messaging in the US, Canada, and Mexico*
• 3,000 monthly caller ID name (CNAM) lookups for incoming calls
• 300 monthly call recording transcription minutes per number
• Softphone with the UniFi Identity Endpoint mobile app for iOS and Android

*Pro Plan service is designed for regular business use by individuals and not for high-volume calling or messaging with a single number shared across many users. High-volume calling includes but is not limited to call center calling, auto-dialing, trunking or forwarding to other numbers, or using the service in any way that is inconsistent with typical operation by business users. Ubiquiti may act without notice to suspend or terminate the service if it determines any violation of the foregoing.

Improvements

• Added support for UniFi Identity Endpoint mobile app softphone (requires UniFi OS 4.0.3 or newer).
• Added ability to purchase new numbers on the Pro plan, and to upgrade and downgrade plans.
• Added support for Germany and international regions with preconfigured settings for third-party SIP providers.
• Implemented revamped UI/UX across the Talk application.
• Added support for CNAM lookups.
• Added Account Verification process for installations in the UK.
• Added ability to change users’ statuses.
• Added ability to select parking lots as destinations in unanswered call handling for groups and in Smart Attendants.
• Added ability to add multiple schedules to a Smart Attendant.
• Added ability to configure multiple voicemail recipients for a group.
• Implemented an improved mechanism for storing users’ call logs.
• Implemented improved storage for contacts added from phones.
• Added additional language and voice type options for generated audio.
• Implemented a revamped mechanism for communicating voicemail updates.
• Updated number validation rules for Call Parking and Ring Flow.
• Updated communications mechanism with the billing module.
• Implemented improvements to the backup/restore process.
• Implemented improved UX for cases when Talk install was migrated to a different console.
• Implemented improved support for admins with a View Only role.
• Added ability to manage debug settings.

Bugfixes

• Fixed issue that could prevent hold music and ringback dropdowns from functioning correctly on slow connections.
• Fixed issue that could prevent parked calls from changing their status after ending.
• Fixed issue that could cause incorrect caller ID to be used for outbound calls.
• Fixed an issue that could prevent all members of a group from receiving email notifications for new voicemail messages.
• Fixed an issue that could cause incorrect behavior of Ring Flow when used to ring groups sequentially.

UniFi Talk Application update to version 2.4.2 is available.

Improvements

• Fixed issue that could cause longer Talk startup time after updating to UniFi OS version 4.